Returns and Refunds
RETURNS AND REFUNDS
HOW CAN I RETURN AN ITEM?
If you want to change size or are not satisfied with the garment you ordered, no problem! You have 14 working days from receipt of the goods to notify us that you want to return the product. You can request a size change or a refund of the products ordered in a single solution.
To make the return you simply have to:
send an e-mail to email@example.com
- NAME SURNAME
- ORDER NUMBER
- ITEMS INTENDED TO RETURN
- THE DESIRED COMPENSATION: size change, color change or refund; - print the email, insert it in the package and send it via a courier of your choice / Poste Italiane to the address: Bandswatch - headquarters: Via Oslavia 7 - 00195 Rome (RM)
The only expenses to be incurred are those of returning the purchased products. Only in the case of defective products, different sizes from the order or damaged items, the return costs are borne by BANDSWATCH who will send the courier to collect the package. The shipping costs of the item sent in replacement are in any case CHARGED BY BANDSWATCH
Once your return has been received, BANDSWATCH reserves thirty days to provide a refund and two days to provide for the exchange. In case of unavailability of the requested size, we will contact you as soon as possible.
Only return requests that meet the following requirements will be accepted:
- that the items and packaging are in their original condition
- that the items have not been washed or used;
In the event that an item does not meet one of the listed requirements, you will not be entitled to a replacement or refund. In this case the returned item will be returned to you, with the shipping costs at your expense.