FAQs

FAQs Index

  • 1. Promotions.
  • 2. What payment methods can I use?
  • 3. What taxes apply to the purchase of products?
  • 4. What are the shipping times and costs?
  • 5. How can I track my order?
  • 6. What should I do if I have a problem with my order?
  • 7. Can I return a product?
  • 8. Would you like to become a BANDSWATCH retailer?

1. Promotions

XMAS30
  • Enter the discount code XMAS30. A minimum purchase of €20.00 is required.
  • The discount code cannot be combined with other active promotions on the site.
  • the discount percentage is calculated on the total selling price of the item or items placed in the cart
  • In the case of multiple purchases, the system automatically evaluates which "active on the site" promotion offers the greatest savings.
  • If you're purchasing three items, and you also activate the 3x2 promo, the site may not accept the discount code, as the 3x2 promo may be more advantageous for the same combination of items in your cart.
3X2 - BUY 3 PAY 2
  • Add 3 items to your cart, the cheapest is FREE.
  • The discount is applied automatically without the use of discount codes.
  • Applicable to the entire website.
  • Can be used up to twice per order.
  • Cannot be combined with other promotions, discounts or offers.
WELCOME NEWSLETTER SUBSCRIPTION
  • 15% discount by subscribing to the newsletter.
  • Applicable to the entire website.
  • Can only be used once.
  • Cannot be combined with other promotions, discounts or offers.

    2. What payment methods can I use?

    • Credit cards: Visa, MasterCard, American Express.
    • PayPal.
    • Apple Pay
    • Google Pay
    • Union Pay

    3. What taxes apply to the purchase of products?

    The price of the products sold is indicated next to the product description and includes value added tax (VAT). If other taxes apply, this will be indicated. If your order is held up at customs, we are not responsible for the additional costs incurred.

    4. What are the shipping times and costs?

    You can find all the information regarding your order's preparation times, delivery times, and shipping costs in the Shipping section of our website.

    Below you can find the direct link to access the page: Shipping

    The periods indicated are subject to the correct and normal functioning of the distribution network, the logistics process of preparation and shipping, as well as the volume of orders existing at any given time.

    5. How can I track my order?

    We'll send you an email with your tracking number and a link to the courier's website where you can track your order, so you can stay up to date on the arrival of your order. Please note that deliveries are not made on weekends and holidays.

    6. What should I do if I have a problem with my order?

    Our customer service is available to solve any problem, just send an email to info@bandswatch.it

    We will contact you by email as soon as possible.

    7. Can I return a product?

    You have fourteen (14) calendar days from receipt of the product to exercise your right of withdrawal, which consists of terminating the contract. To exercise this right, you must follow the procedure established in the Returns and Refunds section of our website.

    Can I change the size?

    Unfortunately, we do not accept size exchanges. You will need to return the product and place a new order in the desired size.


    8. Would you like to become a BANDSWATCH retailer?

    If you are a professional trader and would like to join our network of authorised dealers, go to the BECOME A DEALER section on our website.